27831: Acronis True Image Home 2012 Errors Out with The specified file does not exist

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The specified file cannot be found

This article applies to:

  • Acronis True Image Home 2012

Symptoms

  1. You attempt an operation (backup, explore, restore, delete, edit backup settings) with a backup archive located on an external hard drive;
  2. Operation fails with error code 0x00040007 and the following error message:

    The specified file does not exist

Cause

Most probably, the external device is not accessible.

Solution

This code can appear in several situations when there is an error while accessing the file on external device.

In Build 6131 (or higher) this code has been separated into 3 codes reflecting different situations. You can find a solution in one of the following articles:

You can also download and install Build 6131 (or higher). If this build is installed, the error code will point you to specific article with a solution. See Installation of the latest update of an Acronis product.

More information

Contact Acronis Customer Central if you have any questions or need assistance.

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