2780: Acronis True Image Errors Out with Code 1326

User account under which you are trying to run the scheduled task may not have enough rights to do the task

This article applies to:

Symptoms

  1. Using Acronis True Image you create a scheduled task (in Acronis True Image Home 2009, this can also be One-Click Protection)
  2. The scheduled task (executed automatically or manually) fails with an error message similar to the following one:
    Failed to run task. Error code #1326. Logon failure: unknown user name or bad password (0xFFF0)

Cause

There are three possible causes:

  1. User account, under which you are trying to run the scheduled task, does not have enough rights to perform the operation;
  2. The scheduled task was created under user account different from the one under which you are trying to execute the task manually at the moment;
  3. The scheduling service is running not under Local System account.

Solution

If you have Windows XP/Vista/7 Home Edition, please skip to Step 2.

  1. Make sure the user, under which you trying to run the scheduled task, is a member of the Administrators group:
    1. Click Start -> Run;
    2. Type in compmgmt.msc and hit Enter;
    3. In the Computer Management window click Local Users and Groups -> Users;
    4. Right-click the user under which you are trying to run the task and select Properties. Click the Member Of tab. The Administrators group should be in the Member of list;
    5. If the user account is not a member of the Administrators group, add the account to the group:
      1. On the Member Of tab, click Add;
      2. In the Select Groups window type in Administrators;
      3. Click Check Names;
      4. Click OK.
  2. Make sure you are trying to execute the task manually under the same user account it was created;
  3. Make sure the Acronis scheduling service is running under Local System account:
  • Click Start -> Run;
    • Type in services.msc and hit Enter;
    • In the Services (Local) window right-click the Acronis Scheduler2 Service line;
    • Select Properties;
    • In the new window click the Log On tab;
    • Under Log on as select Local System account;
    • Click OK.

More information

See also Acronis Backup Software Scheduled Tasks Do Not Run.

If you have further questions or need assistance, please contact Acronis Customer Central.

Components:

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