User account under which you are trying to run the scheduled task may not have enough rights to do the task

This article applies to:

• Acronis True Image Home 2009
• Acronis True Image Echo Server for Windows
• Acronis True Image Echo Workstation
• Acronis True Image Echo Enterprise Server

Symptoms

1. Using Acronis True Image you create a scheduled task (in Acronis True Image Home 2009, this can also be One-Click Protection)

2. The scheduled task (executed automatically or manually) fails with an error message similar to the following one:
   Failed to run task. Error code #1326. Logon failure: unknown user name or bad password (0xFFF0)

Cause

There are three possible causes:

1. User account, under which you are trying to run the scheduled task, does not have enough rights to perform the operation;
2. The scheduled task was created under user account different from the one under which you are trying to execute the task manually at the moment;
3. The scheduling service is running not under Local System account.

Solution

If you have Windows XP/Vista/7 Home Edition, please skip to Step 2.

1. Make sure the user, under which you trying to run the scheduled task, is a member of the Administrators group:
   1. Click Start -> Run;
   2. Type in compmgmt.msc and hit Enter;
   3. In the Computer Management window click Local Users and Groups -> Users;
   4. Right-click the user under which you are trying to run the task and select Properties. Click the Member Of tab. The Administrators group should be in the Member of list;
   5. If the user account is not a member of the Administrators group, add the account to the group:
      1. On the Member Of tab, click Add;
      2. In the Select Groups window type in Administrators;
      3. Click Check Names;
      4. Click OK.
2. Make sure you are trying to execute the task manually under the same user account it was created;
3. Make sure the Acronis scheduling service is running under Local System account:

• Click Start -> Run;
  • Type in services.msc and hit Enter;
  • In the Services (Local) window right-click the Acronis Scheduler2 Service line;
  • Select Properties;
  • In the new window click the Log On tab;
  • Under Log on as select Local System account;
  • Click OK.

More information

See also Acronis Backup Software Scheduled Tasks Do Not Run.

If you have further questions or need assistance, please contact Acronis Support.