2776: Backup of Files or Folders Hangs in Linux

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Backup of files or folders may hang in Linux

This article applies to:

Symptoms

  1. Using Acronis True Image you are trying to back up files or folders (as opposed to the backup of an entire hard disk or partition);
  2. Acronis True Image hangs during the backup or the operating system becomes unresponsive.

Cause

Issue in the product. Incorrect memory handling during file backup.

Solution

As a workaround, back up entire partitions excluding the folders you do not need to back up.

More information

This is a known issue. It will be fixed in a future version of the Acronis True Image product line.

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