Backup of files or folders may hang in Linux

This article applies to:

• Acronis True Image 9.1 Server for Linux
• Acronis True Image 9.1 Enterprise Server
• Acronis True Image Echo Server for Linux
• Acronis True Image Echo Enterprise Server

Symptoms

1. Using Acronis True Image you are trying to back up files or folders (as opposed to the backup of an entire hard disk or partition);
2. Acronis True Image hangs during the backup or the operating system becomes unresponsive.

Cause

Issue in the product. Incorrect memory handling during file backup.

Solution

As a workaround, back up entire partitions excluding the folders you do not need to back up.

More information

This is a known issue. It will be fixed in a future version of the Acronis True Image product line.