To fix the issue, update to the latest build
This article applies to:
- Acronis True Image Home 2012
- Using Acronis True Image Home 2012, you are attempting to back up to a network share;
- The attempt fails with the following error message:
Error Code: 0x00040014+0x0000FFF0+0x800704C3
Error Code: 0x0064000D+0x00040014+0x0000FFF0+0x800704C3
Error Message: Access to the file is denied
This is a known issue with an older build of Acronis True Image Home 2012.
The issue has been fixed and the fix is available in the latest build of the product. See Acronis True Image Home 2012: Updating to Build 6131.
If the issue persists or you need assistance, please contact Acronis Support.