27586: Acronis True Image Home 2012 Errors Out with "Access to the file is denied" When Backing Up to a Network Share

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To fix the issue, update to the latest build

This article applies to:

  • Acronis True Image Home 2012

Symptoms

  1. Using Acronis True Image Home 2012, you are attempting to back up to a network share;
  2. The attempt fails with the following error message:

    Error Code: 0x00040014+0x0000FFF0+0x800704C3
    Error Code: 0x0064000D+0x00040014+0x0000FFF0+0x800704C3
    Error Message: Access to the file is denied

Cause

This is a known issue with an older build of Acronis True Image Home 2012.

Solution

The issue has been fixed and the fix is available in the latest build of the product. See Acronis True Image Home 2012: Updating to Build 6131.

More information

If the issue persists or you need assistance, please contact Acronis Customer Central.

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