27331: Acronis Backup: Sending E-mail Notification Fails with 0x014F0020+0x014F0016

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Operating Systems: 

Last update: Thu, 2017-07-13 13:34

Authentication error on SMTP server

This article applies to:

  • Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11

Symptoms

  1. You send a test e-mail notification;
  2. Message sending fails with error message

    Failed to send message from 'email1@domain1.com' to 'email2@domain2.com'  

    and error code 0x014F0020+0x014F0016

Cause

Authentication error occurred when connecting to SMTP server.

Solution

  1. Make sure you specified correct credentials and other (SSL/TLS) settings for the SMTP server:

  2. It is possible that your SMTP server does not require authentication. In this case leave User name and Password fields empty:

More information

See Acronis Products: Validating SMTP Server Settings for E-Mail Notifications

Contact Acronis Customer Central if you have any questions or need assistance.

 

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