The most possible cause is that Acronis Group Server cannot connect to the machine with Acronis True Image Agent to retrieve the status
This article applies to:
- You install Acronis Group Server on Machine 1;
- You install Acronis Management Console on Machine 1 or any other computer in the same network;
- You install Acronis True Image Agent on Machine 2 and leave it running and networked;
- After connecting to Acronis Group Server with Acronis Management Console, Machine 2 shows up as Unmanaged in the Group Tasks Management list.
Acronis Group Server cannot connect to the machine with Acronis True Image Agent (Machine 2) to retrieve the status.
- Provide correct credentials to connect to Acronis True Image Agent. See Setting Credentials for Group Tasks in Acronis Group Server;
- Check that connection to the machine with Acronis True Image Agent can be established: click on the Connect button in the Group Status window;
- Try disabling SSL encryption:
- Click Start -> Run and type in regedit to open Windows Registry;
- Browse to:
- Windows 32 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Encryption\Server
- Windows 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\Encryption\Server
- Rename the Server subkey to Server1;
- Restart the Acronis Agent service:
- Click Start -> Run;
- Type services.msc in the command prompt and hit Enter;
- Right-click on the Acronis Remote Agent line and choose Restart in the pop-up menu.
If nothing helps, reinstall Acronis Group Server. See Updating Acronis Group Server.
Feel free to contact Acronis Customer Central if you have any questions or need assistance.