Use SMTP server that supports the "DATA" command
This article applies to:
- Acronis Backup & Recovery 11.5
- Acronis Backup & Recovery 11
- You send a test e-mail notification;
- Message sending fails with error message
Failed to send message from 'firstname.lastname@example.org' to 'email@example.com'
and error code 0x014F0020+0x014F0015
SMTP server does not accept the 'DATA' command.
This error may also indicate that there is a problem with specified recipient addresses.
Check with your SMTP service provider if 'DATA' command is accepted by the SMTP server.
Check the address syntax for errors: e.g. firstname.lastname@example.org.
Make sure you are not trying to send an e-mail from an anonymous user to an external e-mail address - most SMTP servers ban this.
Check that according to the SMTP server policy you can send e-mails from the specified From address using the specified account to the specified recipient.
You can also set up e-mail notifications using a different SMTP server, e.g. Gmail.
Contact Acronis Support if you have any questions or need assistance.