Restart the program or create the temporary folder manually

This article applies to:

• Acronis True Image Home 2012

Symptoms

1. You click Check for updates in Acronis True Image Home 2012 or the product offers to download and install an update automatically on program start (if Automatic Update notification is enabled):

   

2. The product starts downloading the update but errors out with the following message:

   An error has occurred during downloading

   

Cause

%TMP%\AcronisUpdates folder, to which the product is trying to download the update, is blocked by third-party software - most likely, by your antivirus.

Folder %TMP%\AcronisUpdates is used for storing Acronis True Image 2012 installation files downloaded via automatic check for updates. This folder is created at program start.

Solution

1. Add the %TMP%\AcronisUpdates folder to the exceptions in your antivirus software;
2. Reboot the computer to force other applications to free the %TMP%\AcronisUpdates folder;
3. Reattempt the installation via the Check for updates option in Acronis True Image Home 2012.

If you do not want to reboot the machine or if the workaround does not help, you can download and install the latest build manually. See Acronis True Image Home 2012: Updating to Build 6131.

If you receive an error message when trying to open %TMP% folder via Start -> Run -> %TMP%, it means that this environment variable is not set. You need to set it up in before automatic updates can be downloaded from the website.

How to map %TMP% variable

1. Open Windows Command Line: go to Start -> Run, type CMD and press Enter;
2. Set up the folder where you want the system to put temporary files by running the following command:

   set TMP =C:\temp

   You can change the command to set your own location for storing temporary files.

3. Run Acronis True Image Home 2012 again and check for updates.

As a workaround, you can also download the latest build manually from Acronis Website: see Downloading the Latest Build of Acronis Software.

More information

Contact Acronis Support if you have any questions or need assistance.

See also Downloading the Latest Build of Acronis Software.