27263: Acronis True Image Home 2012 Errors Out with "Access to the file is denied" When Browsing to a Network Share

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Last update: 21-10-2016

To fix the issue, update to the latest build

This article applies to:

  • Acronis True Image Home 2012


  1. From Acronis True Image Home 2012, you attempt to browse to a network share;
  2. The attempt fails with the following error message:

    Error Code: 0x00040014
    Error Message: Access to the file is denied


This is a known issue with an older build of Acronis True Image Home 2012.


The issue has been fixed and the fix is available in the latest build of the product. See Acronis True Image Home 2012: Updating to Build 6131.

More information

If the issue persists or you need assistance, please contact Acronis Support.