Symptoms

An attempt to open the location of a backup in Acronis True Image fails with the following error:

Cannot find the file or folder. If it is located on a removable media or a remote storage, then make sure that the storage device is connected and try again.

Cause

There are several possible causes:

• The location of the backup was manually moved or renamed;
• The backup file in the location was manually moved or renamed;
• The script file of the backup database has gone inconsistent.

Solution

Readd the backup to the list and recreate the settings:

1. Remove the faulty backup entry from the list: click Delete, then select Remove:
   
   
   
2. Re-add backup by clicking Add existing backup:
   
   
3. Reconfigure backup settings:
   
   
   

Solution for Acronis True Image 2014 and older

1. Remove the faulty backup entry from the list (right-click -> More -> Remove from the list):

   

2. Now that the faulty entry is removed, readd the backup. Click Browse for backup and navigate to the actual location of the backup. Click Add to backup list:

   

3. Once the backup is added to the list, right-click on it and select Recreate backup settings:

   

   This will fix the issue.