27262: Acronis True Image Errors Out on an Attempt to Open Backup Location

Last update: 10-02-2017


An attempt to open the location of a backup in Acronis True Image fails with the following error:

Cannot find the file or folder. If it is located on a removable media or a remote storage, then make sure that the storage device is connected and try again.


There are several possible causes:

  • The location of the backup was manually moved or renamed;
  • The backup file in the location was manually moved or renamed;
  • The script file of the backup database has gone inconsistent.


Readd the backup to the list and recreate the settings:

  1. Remove the faulty backup entry from the list: click Delete, then select Remove:

  2. Re-add backup by clicking Add existing backup:

  3. Reconfigure backup settings: