27194: Acronis Backup Advanced 11.5/11: Installation Fails with "Connection string for database acronis_cms is not found"

Modify a registry key to resolve the issue

Symptoms

  1. You attempt to install Acronis Management Server on a clean machine or over a previous version of Acronis Management Server;
  2. Installation fails;
  3. You see the following error in the installation log:

    1: MSIGEN:CommonError: code:8356354, message:, linetag:6140929881924867570, CommonError: code:8323601, message: Connection string for database acronis_cms is not found., linetag:6140929881924867229
    1: MsiManagementServerServiceInstall: Failed to repair database connection strings: 8356354

For more information on creating and analyzing installation log see Creating an MS Installer Log of Acronis Software and Analyzing Installation Logs of Acronis Products Based on MSI Technology.

Cause

A registry key that is necessary for installation is missing.

Solution

  1. Open Windows registry: go to Start -> Run -> regedit;
  2. Locate the following registry key: HKLM\SOFTWARE\Acronis\AMS\ConnectionStrings\acronis_cms . If the keys are empty please refer to step 10.
  3. Right-click on this key, select Export and save the key as .reg file:

  4. Right-click on the saved registry key and select Open with -> Notepad;
  5. The file in Notepad will look similar to this:

  6. In the line [HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\AMS\ConnectionStrings], add "Wow6432Node": [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\AMS\ConnectionStrings]

  7. Save the changes to the .reg file;
  8. Double-click on the .reg file to reimport the key and add changes to the registry:

  9. Reattempt the installation.
  10. If the keys are empty please create them as described in Acronis Backup Advanced: Unable to Connect to Acronis Management Server after Update.

More information

Contact Acronis Customer Central if you have any questions or need assistance.

 

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