2716: Acronis True Image Home Errors Out with "Documents in this folder are not available" or "Internet Connection Error" at "My Data" Backup

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Last update: 29-09-2011

To resolve the issue, remove the "My Web Sites on MSN" folder from "My Computer" in Windows Vista or from "My Network Places" in Windows XP

This article applies to:


  1. You are trying to back up certain file categories;
  2. In the main window of the program you select Back Up -> My Data;
  3. After clicking Source selection, there are no file categories available. Acronis True Image Home displays an error message similar to the following one:

Documents in this folder are not available. The folder may have been moved or deleted, or network problems may be preventing a connection to the server


Internet Connection Error
Your request cannot be completed because the service could not be found or did not respond. The service might be experiencing technical difficulties, or you may need to adjust your network settings


The folder http://www.msnusers.com is no longer available.


The My Web Sites on MSN folder prevents Acronis True Image Home from detecting file categories available for backup.


In Windows Vista, remove the My Web Sites on MSN folder from My Computer.

In Windows XP, remove the My Web Sites on MSN folder from My Network Places (Start -> My Network Places).

You can put the removed folder anywhere else, e.g. on Desktop.

More information

Feel free to contact Acronis Support if you have further questions or need assistance.