To get an installation serial number of a boxed product, you need first to activate it at the Acronis web site

The boxed versions of Acronis products produced after March 2, 2009 are shipped with 16-digit activation keys instead of product serial numbers. The serial number can be obtained by submitting the activation key and other necessary registration details either at the Boxed product registration page or on the registration page of your Acronis account.

Carefully read the printed instructions that you've received with the activation code. In some cases you will be told to redeem the activation code on a web page, different from https://www.acronis.com/my/box and https://account.acronis.com (for example, https://acronis.epayworldwide.com/)

For information on how to find your serial number please see How to find the serial number of your Acronis product.

Solution 1

1. Go to Boxed Product Registration page;
2. Submit the required details and your activation key. The confirmation prompt will be sent to the submitted E-mail address shortly;
3. Click the link in confirmation prompt or copy and paste the link into the address bar of your web browser. You will be redirected to Products page. The product serial number will be displayed among your registered products;
4. Use the displayed serial number to install the product.

Solution 2

Register the activation code as you would register a full serial number in your Acronis account (see this article for help) and obtain the full serial number in Products section.

Solution 3

Several Acronis resellers provide Acronis True Image serial numbers through Epay.
To get the license key, follow the link: https://acronis.epayworldwide.com/ and fill in your email address and the 10-digit retrieval code (retrieval code can be found inside the box/on the card provided with the purchase).

        

More information

• If the E-mail submitted at Boxed Product Registration page is already registered at the Acronis web site, the system will register the serial number to this account without sending any confirmation letters;
• If you already have an account, you can also submit your activation key by pressing Add keys at the general Products page.. The serial number will be registered to your account and the product will be displayed in Products section;
• The support services for the product will be activated as well and will be valid for 1 year starting from the registration date for Enterprise products or for 2 years from the registration date for Personal products;
• If you lost your serial number, you can always recover it from Products page.