Acronis Pay-per-Incident (PPI) support is a paid support program that allows you to get prompt technical assistance by email, chat or phone for a single incident for Acronis Consumer immediate previous product version after support period bundled with the product is expired.
With Pay-per-Incident support you can also get technical assistance by phone for one issue with a perpetual license both during support period and after it expires. Note that subscription-based Consumer product licenses include phone support already, see details in List of Support Options for Acronis products.
You can check price and purchase the Pay-per-Incident support in Acronis online store: https://store.acronis.com/882/purl-ppi_h_en
As soon as you have purchased the Pay-per-Incident support, you will get the phone number for contact. See details in the article How to Get Phone Support.
Hours of operation are 24x7, but during non-business hours support is provided only in English.
One Pay-per-Incident license is valid for resolution of one issue/question. The number of contacts till the incident is resolved is unlimited. PPI must be used within 365 days after purchase.
For product versions N-2 (where N is a current product version) and older, Acronis Pay-per-Incident support is not available, an upgrade is considered a valid solution if no other options are available.
You can also use our free support resources:
Business products have the yearly renewable support program - Acronis Advantage. See Acronis Advantage to learn about all available support options.
If you need to renew support subscription for your Acronis Business product, please use Maintenance Renewal Request Form