Collect the log and send it to Acronis Support for investigation

This article applies to:

• Acronis Snap Deploy 4

Symptoms

1. You start installing Acronis Snap Deploy 4;
2. Installation fails with the following error message:

   0x00624E20 - Internal error during installation

Cause

Depending on the system, requires investigation.

Solution

1. Collect the installation log:
   • After the installation fails click on View log -> Save as...:

     

2. Collect Windows System Information File;
3. Contact Acronis Support with the collected diagnostic information and reference to this article.

More information

See also Acronis Snap Deploy 4.