Symptoms
- An attempt to install or update Acronis True Image (any version) fails with the following error message:
Installation has failed
The older version of this product cannot be removed because it seems to be corrupted - See Solution 1.
OR
- You are attempting to install an update to Acronis True Image 2012.
- The attempt fails with the following error message:
Error Code: 0x00620002+0x00620002
Error Message: Installation has failed.
The following products could not be removed automatically, because they were installed with different Administrator options. Please remove these products manually and then restart the installation. {47A0C382-35D7-4A3A-B9AF-B2D38827A8A7} Acronis True Image Home 2012
{7EFA9A78-797E-4567-A49C-D9E5F26E9AB4} Acronis Sync Agent - See Solution 2.
Solution 1
There are traces of a previous installation of the product in the system that fail to be updated.
- Please uninstall the product using the special cleanup utility. Please see Acronis True Image: Cleanup Utility.
- Then reattempt the installation.
Solution 2
Any other error message
If the installation fails with any other error message or if you are not sure, please do the following:
- Collect the installation log as described in Creating an MS Installer Log.
- Collect System information as described in Acronis True Image: Collecting System Report
- Contact Acronis Support with the collected information.