26553: Acronis Backup & Recovery 11 Advanced Errors Out with "Failed to import the license key"

Check the license key and connection to the remote Acronis License Server

This article applies to:

  • Acronis Backup & Recovery 11 Advaced

Symptoms

While adding a license to the Acronis License Server, you receive the following error message:

Error Code: 0x0113000B+0x01130009
Error Message: Failed to import the license key.

Cause

You may receive this error message because of one of the following reasons:

  • You have entered an incorrect or not valid license key;
  • You have entered a license key that already exists on the Acronis License Server;
  • You have entered a license key, but some errors occurred while connecting to a remote Acronis License Server.

If you have Acronis Backup & Recovery 11 Virtual Edition or Acronis Backup & Recovery 11 Advanced Server SBS Edition and never updated the product, please see Acronis Backup & Recovery 11: Upgrade Serial Numbers for Virtual Edition and SBS Edition Are Not Accepted.

Solution

  1. Make sure the license key you enter is correct and valid.
  2. Check the connection to the remote Acronis License Server.
  3. Try to enter the license key again.

See also Acronis Corporate Products: Serial Number Is Not Accepted.

More information

If the issue persists or you need assistance, please contact Acronis Customer Central.

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