26550: Acronis Backup & Recovery 11: Backup Displays the "Failed to get VSS metadata for backup" Warning

Also read in:

use Google Translate

Operating Systems: 

You either have 1) Windows Server 2008 R2, or 2) Windows Small Business Server 2011, or 3) EFI system partition, or 4) EISA service partition

This article applies to:

  • Acronis Backup & Recovery 11

Please select your environment:

More information

Troubleshoot VSS-related issues with the free Acronis VSS Doctor tool. If it didn't help, follow the steps below.

  1. Collect system information as described in Acronis Backup & Recovery 11: Generating System Report;
  2. Collect VSS logs as described in VSS Log Files;
  3. Contact Acronis Customer Central with a reference to this article and both system information and VSS logs attached to your request.


You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
2 + 0 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.