26550: Acronis Backup & Recovery 11: Backup Displays the "Failed to get VSS metadata for backup" Warning

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Operating Systems: 

You either have 1) Windows Server 2008 R2, or 2) Windows Small Business Server 2011, or 3) EFI system partition, or 4) EISA service partition

This article applies to:

  • Acronis Backup & Recovery 11

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More information

Troubleshoot VSS-related issues with the free Acronis VSS Doctor tool. If it didn't help, follow the steps below.

  1. Collect system information as described in Acronis Backup & Recovery 11: Generating System Report;
  2. Collect VSS logs as described in VSS Log Files;
  3. Contact Acronis Customer Central with a reference to this article and both system information and VSS logs attached to your request.

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