26421: Acronis Backup Advanced: Connection to Acronis Agent Errors Out with 0x00AF0014+0x00AD0003+0x00030002+0x0000FFF0+0x80070002

Allow Acronis Managed Machine Service some time to initialize

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5 Advanced)
  • Acronis Backup & Recovery 11
  • Acronis Backup & Recovery 10

Symptoms

  1. From Acronis Management Console, you attempt to connect to the local machine, or you execute Manage this machine shortcut:

  2. The connection attempt fails with the following error message and error code:

    Failed to establish local connection to Acronis Managed Machine Service

    0x00AF0014+0x00AD0003+0x00030002+0x0000FFF0+0x80070002

Cause

The following service responsible for Acronis Agent has not yet been initialized on the machine:

Acronis Managed Machine Service

Solution

If you have just installed or started the Acronis Managed Machine Service, please allow it some time (up to 3 minutes) to initialize.

Acronis Managed Machine Service needs some time to initialize and to work with Acronis Backup & Recovery. Normally the service needs 10-15 seconds to start and initialize, but on some systems the startup may take longer, depending on the system configuration (up to 3 minutes).

If the issue persists, please try restarting the Acronis Managed Machine Service:

  • Open the Services applet (Start-Run -> services.msc):

  • On the Services window, right-click on the Acronis Managed Machine Service and check if it is started:

    (!) Please make sure that the name is exactly Acronis Managed Machine Service.

  • Right-click on the service and select Start:

If the service crashes after start, collect the information listed in this article and contact Acronis Customer Central.

If the service shows up as Started but the issue persists, please contact Acronis Customer Central with a reference to this article.

More information

See also Acronis Backup 11.5.

 

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