26418: Acronis Backup Advanced: Remote Installation Fails with "Failed to connect to Windows service"

Last update: 13-07-2017

Make sure you have ports 9876 and 25001 open

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11



  1. You start remote installation of Acronis components.
  2. Installation fails with the following error messages:

    Failed to get information about remote machine

    Failed to connect to the service

    Failed to connect to Windows service



Ports required for remote installation do not accept connections.


Please make sure that you have the following ports open:

  • TCP port: 9876
  • TCP port: 25001 for remote installation

See also Firewall settings for Acronis products.

More information

See also Acronis Backup & Recovery: Troubleshooting Remote Installation Issues.