25936: Acronis True Image Home 2012: Synchronization Ports, Hostnames and Firewall Exceptions

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The port is chosen at random, the hostname is orders.acronis.com, and the Firewall exception is "Acronis Sync Agent Service"

This article applies to:

  • Acronis True Image Home 2012


Acronis True Image Home 2012 synchronization uses the following hostname:


The port is chosen at random.

The following service should be added to Firewall exceptions:

Acronis Sync Agent Service

In default Windows Firewall these are:

Windows XP Windows Vista, Windows

Control Panel -> Windows Firewall -> Exceptions

Control Panel -> System and Security -> Windows Firewall -> Allowed Programs

If you have Firewall software other than the default Windows one, please add the following file to the exceptions:

  • Windows 32 Bit: C:\Program Files\Common Files\Acronis\SyncAgent\syncagentsrv.exe
  • Windows 64 Bit: C:\Program Files (x86)\Common Files\Acronis\SyncAgent\syncagentsrv.exe

More information

You can also check if the hostname is available from your network by issuing the tracert command:

  • Hit Start-Run
  • Type in cmd
  • Type in tracert orders.acronis.com and hit Enter

If the trace does not complete successfully, you may need to contact your network administrator or Internet provider about the issue.