25774: Acronis vmProtect 7: Hosts Take Incorrect Number of Licenses

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Applies to: 

This has been fixed in Acronis Backup & Recovery 11

This article applies to:

  • Acronis vmProtect 7

Symptoms

You have a machine that has any of the following environments:

  • There is Acronis Backup & Recovery 10/11 License Server installed;
  • There was Acronis Backup & Recovery 10/11 License Server installed.

On the same machine, you install Acronis vmProtect 7 as Windows Agent;

After the installation, Acronis vmProtect 7 licenses may be incorrectly assigned to hosts - the hosts take more licenses than necessary. For example, a host with two CPU sockets may take 4 or 5 licenses, whereas it should take only two.

Cause

This is a known compatibility issue with the License Server component of Acronis Backup & Recovery. If there are (or there are traces of) Acronis Backup & Recovery licenses in the system, more Acronis vmProtect 7 licenses than expected may be taken by ESX hosts.

Solution

This has been fixed in Acronis Backup & Recovery 11. Please update to the latest build:

More information

This article will be updated once the issue is fixed and the fix is officially released.

See also Acronis vmProtect.

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