25774: Acronis vmProtect 7: Hosts Take Incorrect Number of Licenses

Translate to:

Applies to:

This has been fixed in Acronis Backup & Recovery 11

This article applies to:

  • Acronis vmProtect 7

Symptoms

You have a machine that has any of the following environments:

  • There is Acronis Backup & Recovery 10/11 License Server installed;
  • There was Acronis Backup & Recovery 10/11 License Server installed.

On the same machine, you install Acronis vmProtect 7 as Windows Agent;

After the installation, Acronis vmProtect 7 licenses may be incorrectly assigned to hosts - the hosts take more licenses than necessary. For example, a host with two CPU sockets may take 4 or 5 licenses, whereas it should take only two.

Cause

This is a known compatibility issue with the License Server component of Acronis Backup & Recovery. If there are (or there are traces of) Acronis Backup & Recovery licenses in the system, more Acronis vmProtect 7 licenses than expected may be taken by ESX hosts.

Solution

This has been fixed in Acronis Backup & Recovery 11. Please update to the latest build:

More information

This article will be updated once the issue is fixed and the fix is officially released.

See also Acronis vmProtect.

Tags: 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
8 + 11 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.