25350: Acronis Backup & Recovery 11: Installation over Acronis True Image Echo on Linux Removes /etc/init.d

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Operating Systems:

Recreate /etc/init.d after uninstalling the old product

This article applies to:

  • Acronis Backup & Recovery 11 Server for Linux
  • Acronis Backup & Recovery 11 Advanced Server - Agent for Linux
  • Acronis Backup & Recovery 11 Virtual Edition - Agent for Linux

Symptoms

  1. You install Acronis Backup & Recovery 11 Agent for Linux on a machine where Acronis True Image Echo Server for Linux is installed. 
  2. After a reboot, the system does not start.

Cause

Issue in the product.

When installation starts, Acronis Backup & Recovery 11 Agent for Linux initiates uninstall of Acronis True Image Echo Agent for Linux. During uninstall, Acronis True Image Echo Agent for Linux removes the link /etc/init.d. This makes the system unbootable. 

Solution

The are two solutions for the described issue:

  1. Preventive This solution allows you to avoid such an issue problem before it happens.
  2. Resultive This solution allows you to solve such an issue after it happened.

Preventive solution:

  1. Uninstall Acronis True Image Echo Agent for Linux / Acronis True Image Echo Server for Linux: 
    • # cd /usr/lib/Acronis/TrueImageServer/uninstall/
    • # ./uninstall
    • # rm -rf /usr/src/snapapi*
  2. If symlink /etc/init.d is absent, create it again:
    • # cd /etc/
    • # ln -s rc.d/init.d init.d
  3. Install Acronis Backup & Recovery 11

Resultive solution:

If you did not use the preventive solution, you need to recreate the missing symlink using a Linux Live CD. If the system does not boot, boot from a Linux CD, mount the root partition and recreate the symlink:

  • # cd /etc/
  • # ln -s rc.d/init.d init.d

More information

See also Acronis Backup & Recovery 11.

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