25347: Acronis True Image Home 2012 Does Not Detect Hard Disks

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Operating Systems: 

Acronis True Image Home 2012 does not see local disks. It is impossible to back up data and perform other important operations

This article applies to:

  • Acronis True Image Home 2012

Symptoms

  1. On the Backup and recovery tab, click the Disk and partition backup button;
  2. In the opened Disk Backup window, disks to be selected for backup are not shown.

Cause

Acronis low-level drivers have not been installed properly.

Solution

First of all, update SnapAPI module to build 685. To do this, perform the following:

  1. Download SnapAPI 685;
  2. Run the .msi file and install the update.

    (!) You will need to reboot the machine to complete the update.

If the error persists, then perform the following:

  1. Run Acronis True Image Home 2012 Cleanup Utility to completely remove the product,. See Acronis True Image Home 2011, 2012 and True Image 2013 by Acronis: Cleanup Utility
  2. Reinstall Acronis True Image Home 2012.

More information

If the error still persists, please collect the system report as described in Acronis True Image Home 2012: Generating System Report and send it to Acronis Customer Central.