25219: Acronis True Image Home 2012: Installaton Fails with Rollback

use Google Translate

Last update: Thu, 2011-09-29 11:20

Installation of Acronis True Image Home 2012 fails with a rollback

This article applies to:

  • Acronis True Image Home 2012


  1. An attempt to install Acronis True Image Home 2012 fails with a rollback;
  2. As a result, the product is not installed.


To identify the exact cause, it is necessary to look into the installation log of the product.



(!) If you are installing Acronis True Image Home 2012 over an older version of the product, please see Acronis True Image Home 2012: Installation Over an Older Version Fails.

To resolve the issue, you can:

  1. Collect the MS Installer log. See Acronis True Image Home 2012: Creating an MS Installer Log;
  2. Collect Windows System Information File;
  3. Collect Windows Event Logs: go to Start -> Run -> eventvwr.msc -> right-click on Application and System logs branches and choose to save in EVT/EVTX format;
  4. Send the collected information to Acronis Customer Central to have it analyzed and have the issue resolved.

More information

You can also try to analyze the log yourself to find out what module of the Acronis product fails to be installed and why. See Analyzing Installation Logs of Acronis Products Based on MSI Technology.