25190: Acronis Backup & Recovery 11: Remote Installation Fails If There Is Acronis Upgrade Tool Installed

This has been fixed

This article applies to:

  • Acronis Backup & Recovery 11

Symptoms

  1. You attempt to install Acronis Backup & Recovery 11 components on a remote machine that has Acronis Backup & Recovery 10 Upgrade Tool installed;
  2. The installation attempt fails with the following error message:

    Message: TOL: Failed to execute the command. Remote installation 

    Message: An error occurred during installation. 

    Message: Request to the remote installation service has failed. This may indicate a connection failure. 

Cause

This is a known issue. Acronis Backup & Recovery 11 components cannot be remotely installed over Acronis Backup & Recovery 10 Upgrade Tool.

The issue is only with remote installation.

Solution

(!) This issue has been fixed. The fix is available in Acronis Backup & Recovery 11 Build 17311 or higher. See Installation of the latest update of an Acronis product.

As a workaround, you can do the following:

  1. Uninstall Acronis Backup & Recovery 10 Upgrade Tool from the remote machine;
  2. Reattempt the remote installation.

More information

See also Acronis Backup & Recovery 11.

 

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