This has been fixed
This article applies to:
- Acronis Backup & Recovery 11
Symptoms
- You attempt to install Acronis Backup & Recovery 11 components on a remote machine that has Acronis Backup & Recovery 10 Upgrade Tool installed;
- The installation attempt fails with the following error message:
Message: TOL: Failed to execute the command. Remote installation
Message: An error occurred during installation.
Message: Request to the remote installation service has failed. This may indicate a connection failure.
Cause
This is a known issue. Acronis Backup & Recovery 11 components cannot be remotely installed over Acronis Backup & Recovery 10 Upgrade Tool.
The issue is only with remote installation.
Solution
(!) This issue has been fixed. The fix is available in Acronis Backup & Recovery 11 Build 17311 or higher. See Installation of the latest update of an Acronis product.
As a workaround, you can do the following:
- Uninstall Acronis Backup & Recovery 10 Upgrade Tool from the remote machine;
- Reattempt the remote installation.
More information
See also Acronis Backup & Recovery 11.