24700: Acronis Backup & Recovery 11: Backup Plan to Online Storage Fails with "Brand account invalid credentials"

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Last update: 08-04-2016

This has been fixed

This article applies to:

  • Acronis Backup & Recovery 11


  1. In Acronis Backup & Recovery 10, you have a backup plan set up with online storage as target location;
  2. You upgrade Acronis Backup & Recovery 10 to Acronis Backup & Recovery 11;
  3. After the upgrade, all backup plans that have online storage specified as target location fail with the following error message in the log:

    Brand account invalid credentials


This is a known issue.

The backup credentials are not preserved during the upgrade.


(!) This issue has been fixed. The fix is available in Acronis Backup & Recovery 11 Build 17437 or higher. See Installation of the latest update of an Acronis product.

To solve the issue without installing the latest build, please edit the backup plan and specify the location and backup scheme again:

More information

See also Acronis Backup & Recovery 11.