2465: FTP Log

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    How to obtain ftp.log file

    Windows 32-bit

    To obtain FTP log, please do the following on the machine where an Acronis product is installed:

    1. Run regedit from Start -> Run;
    2. Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it);
    3. Add ftp value (Type: DWORD; Data: 1)
    4. Reproduce the issue.

    Windows 64-bit

    To obtain FTP log, please do the following on the machine where an Acronis product is installed:

    1. Run regedit from Start -> Run;
    2. Open the following registry key:
      • Acronis Backup & Recovery Build 17217 or higher

        HKEY_LOCAL_MACHINE\Software\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it)

      • Older Acronis Backup & Recovery builds or Acronis vmProtect:

        HKEY_LOCAL_MACHINE\Software\Wow6432Node\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it)

      • All other products:

        HKEY_LOCAL_MACHINE\Software\Wow6432Node\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it)

    3. Add ftp value (Type: DWORD; Data: 1)
    4. Restart the Managed Machine Service (Managed Machine Service or Acronis vmProtect Managed Machine Service).
    5. Reproduce the issue.

    In Windows 2000/XP/2003 the ftp.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

    In Windows Vista, Windows 7 and later, Windows Server 2008 and later the ftp.log will be created in \ProgramData\Acronis\DebugLogs.

    Acronis Linux (Bootable Media and Virtual Appliance)

    By default ftp log is created in the /tmp folder and has the following format: ftp-YYYY-MM-DD.log. In order to collect this log do the following:

    1. Start the product in bootable media.
    2. Reproduce the issue with the FTP-server.
    3. Go to the shell (Actions - Shell or press Ctrl-Alt-F2).
    4. Collect the ftp log in one of the following ways:
    • Copy the file from /tmp/ftp-YYYY-MM-DD.log using a samba share or SCP client.
    • Copy the file to product log folder (cp /tmp/ftp-YYYY-MM-DD.log /var/lib/Acronis/ftp-YYYY-MM-DD.log), go back to console and collect system information. The log will be included in the diagnostic information.

    More information

    See also Acronis Backup & Recovery 11.5: SFTP Log.

     

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