24511: Acronis Backup Advanced: Removing Incomplete Activities and Backup Plans with False Status on Acronis Management Server

How to remove orphaned activities using a special script

This article applies to:

  • Acronis Backup Advanced (Acronis Backup & Recovery 11.5 Advanced)
  • Acronis Backup & Recovery 11 Advanced

Symptoms

  1. A backup task or other activity is interrupted before completion;
  2. One of the following occurs:
    • The activity stays in Current activities and never completes or disappears:

    • Backup plan appears as running even though it is idle at the moment.

Cause

Issue in the product. Sometimes synchronization between Management Server and Agents does not complete, and activities are not automatically removed from the list, and idle backup plans appear as running. 

Solution

Use the script to remove non-completed activities from the list of activities and synchronize the state of backup plans.

Download Backup Plans and Activities Fix to the machine with Acronis Management Server and run it.

More information

In case the problem still persists, re-add the Agent machine to the Management Server.

Please contact Acronis Customer Central if you need assistance.

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