24503: Acronis True Image Home 2011: "Turn Off Computer" Does Not Work from Acronis Bootable Media on Some Machines

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Last update: Thu, 2011-09-01 11:29

Your machine's BIOS does not support APM commands

This article applies to:

  • Acronis True Image Home 2011

Symptoms

  • You boot your machine from Acronis Bootable Media of Acronis True Image Home 2011;
  • Once booted, you click Turn Off Computer:

  • The machine does not turn off. Nothing happens.

Cause

This is a known issue.

Acronis True Image Home 2011 sends an Advanced Power Management Command (APM) to the machine's BIOS to turn it off.

If the machine's BIOS does not support APM commands, the machine will not respond to them.

Solution

As a workaround, do a hard turn off (i.e. turn off the machine physically).

More information

See also Acronis True Image Home 2011.

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