24462: Acronis True Image Home 2011: "The specified file does not exist"

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Ignore the message or make sure the backup task script file is not locked

This article applies to:

  • Acronis True Image Home 2011

Symptoms

  1. You try to delete a backup box or remove it from the backup list;
  2. You receive the following error:

    The specified file does not exist

Cause

There are two possible causes:

  1. The backup task script file has been accidentally deleted from your computer.
  2. The backup task script file is locked by some other software (e.g. antivirus), so Acronis True Image Home 2011 cannot delete it.

The backup task scripts have the *.tis file extension and are located at:

  • Windows XP: Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\Scripts
  • Windows Vista, Windows 7: ProgramData\Acronis\TrueImageHome\Scripts

Solution

  1. Click the Ignore button. The backup box will be successfully deleted or removed from the list:

  2. If the backup box is not deleted after clicking Ignore button, probably the backup task script file is locked by some other software (e.g. antivirus):
    • Make sure the script file is not locked by software: the file may be blocked by your antivirus software.
    • Add the %AllUsersProfile%\Acronis\TrueImageHome\Scripts folder exclusions in your antivirus settings. If this does not help, try temporarily disabling your antivirus software.
    • Alternatively, you can restart your computer to force applications to release the backup box script file.

More information

If the issue persists or you need assistance, please

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