24382: Acronis True Image Home 2011: "Error while opening script file"

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Recreate the script file to solve this issue

This article applies to:

  • Acronis True Image Home 2011


  1. You create a backup, and then you validate it or edit backup options in a backup box:

  2. Then you receive the following error message:

    Error Message: Error while opening script file.

    And one of the following error codes:







The most probable cause is that the backup task script (*.tis) has accidentally been deleted or moved from the default folder:

  • Windows XP: Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\Scripts
  • Windows Vista, Windows 7: ProgramData\Acronis\TrueImageHome\Scripts


To solve this issue, recreate the script file:

  1. Restart Acronis True Image Home;
  2. Click the Go to main screen button:

  3. Right-click on the backup box, where you have received the error message, and click Recreate backup settings:

  4. In the opened dialog select Later:

    This will automatically recreate the script file and fix the issue.

  5. More information

    If the issue persists or you need assistance, please contact Acronis Customer Central.