24382: Acronis True Image Home 2011: "Error while opening script file"

use Google Translate

Recreate the script file to solve this issue

This article applies to:

  • Acronis True Image Home 2011

Symptoms

  1. You create a backup, and then you validate it or edit backup options in a backup box:

  2. Then you receive the following error message:

    Error Message: Error while opening script file.

    And one of the following error codes:

    0x00900005+0x00040007+0x0000FFF0+0x80070003

    0x00640099+0x00900005+0x00040007+0x0000FFF0+0x80070003

    0x00640024+0x00900005+0x00040007+0x0000FFF0+0x80070003

    0x0064008A+0x00900005+0x00040007+0x0000FFF0+0x80070003

    0x00640021+0x00900005+0x00040007+0x0000FFF0+0x80070003

Cause

The most probable cause is that the backup task script (*.tis) has accidentally been deleted or moved from the default folder:

  • Windows XP: Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\Scripts
  • Windows Vista, Windows 7: ProgramData\Acronis\TrueImageHome\Scripts

Solution

To solve this issue, recreate the script file:

  1. Restart Acronis True Image Home;
  2. Click the Go to main screen button:

  3. Right-click on the backup box, where you have received the error message, and click Recreate backup settings:

  4. In the opened dialog select Later:

    This will automatically recreate the script file and fix the issue.

  5. More information

    If the issue persists or you need assistance, please contact Acronis Customer Central.