24307: Acronis vmProtect 6: Logon to Web Console Displays "Failed to obtain the host list from the license server"

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The user under which you are trying to log in does not have Administrator rights

This article applies to:

  • Acronis vmProtect 6


  1. You are attempting to log in to the web console under a non-Administrator user;
  2. The log in is successful. However, the following error message is displayed:

    Failed to obtain the host list from the license server


This is a known issue. Login to web console should be denied to non-Administrator users.


(!) This has been fixed in Acronis vmProtect 7 Build 5144 or higher. See Upgrading to Acronis vmProtect 7.

Only Administrator users with required privileges can operate Acronis vmProtect 6. See Acronis vmProtect 6: Required Windows User Privileges.

More information

See also Acronis vmProtect 6: Web Console.