24148: Acronis Backup & Recovery 10: Mount from GUI Fails on Red Hat Enterprise Linux 6

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Operating Systems: 

This is an issue with SELinux 3.7.19 and higher

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Advanced Server Virtual Edition
  • Acronis Backup & Recovery 10 Server for Linux

Symptoms

  1. You are attempting to mount a backup from Acronis Backup & Recovery 10 GUI;
  2. The attempt fails with the following error message:

    Failed to execute the TrueImageMount command
    'mount: you must specify the filesystem type'

Cause

Red Hat Enterprise Linux 6 uses SELinux 3.7.19 and higher.

The issue is with the SELinux module version 3.7.19 and higher.

Solution

The issue is only with mounting the backup from GUI.

As a workaround, mount the backup from command line:

  1. Use the --list command to list the volumes which are stored in the backup:

    For example

    trueimagecmd --list --filename:smb://server/backups/linux_machine.tib

    The output will contain lines similar to the following:

  2. Use the --mount command, specifying the volume's index in the -i parameter:

    For example

    trueimagemnt --mount /mnt --filename smb://sеrver/backups/linux_machine.tib -i 4

    This command mounts the logical volume DYN1, whose index in the backup is 4, on the mount point /mnt.

More information

To unmount a backup volume, use the --umount command, specifying the volume's mount point as a parameter:

For example

trueimagemnt --umount /mnt

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