Install Agent for Windows in addition to Agent Core

 

This article applies to:

• Acronis Backup & Recovery 11 Advanced Server
• Acronis Backup & Recovery 11 Advanced Server SBS Edition
• Acronis Backup & Recovery 11 Virtual Edition
• Acronis Backup & Recovery 11 Advanced Workstation

Symptoms

1. You launch Acronis Backup & Recovery 11 and select Create backup plan or Back up now. Field Items to backup is empty:

   

2. When you try to select items for backing up manually, disks and volumes of the machine are not visible:

   

OR

1. You launch Acronis Backup & Recovery 11 and click Disk management:
2. The product errors out with the following error message:

   Error code: 0xAD0013

   Error: A component with ID '187' cannot be found

   

Cause

Most probably only Acronis Backup & Recovery 11 Agent Core is installed. This component allows connecting to the machine, but it does not contain the modules necessary for backup:

Acronis Backup & Recovery 11 Agent for Windows must be installed to back up disks and volumes:

Solution

Install Acronis Backup & Recovery 11 Agent for Windows in addition to Agent Core:

1. Launch Acronis Backup & Recovery 11 installation file and press Install Acronis Backup & Recovery 11:

   

2. If you accept the License Agreement, check I accept the terms of this agreement boxand click Next;
3. Press Modify:

   

4. Select Agent for Windows:

   

5. Follow the wizard instructions. See also Acronis Backup & Recovery 11 Advanced: Custom Installation.

 

 

More information

If Acronis Backup & Recovery 11 Agent is installed but disks are still not visible, the issue is not covered in this article and needs investigation. Please contact Acronis Support with a reference to this article.

 

 

See also:

• Acronis Product Does Not Detect Hard Disks in Windows
• Acronis Backup & Recovery 11 Advanced: Custom Installation