23400: Acronis True Image Home 2011: "Network error" Message While Sending a Test E-mail

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Last update: Thu, 2011-07-28 15:11

Make sure the outgoing mail server settings and port are specified correctly

This article applies to:

  • Acronis True Image Home 2011

Symptoms

  1. You specify an e-mail account that will be used for notifying you of the backup process;
  2. After specifying the e-mail settings, you click Send test message button.
  3. You receive the following error message (for Update 2: Builds 6857 and 6868):

    Error Message: "Network error"
    Error Code: 0x00030065

    Starting from Acronis True Image 2011 Update 3, this error message will be the following:

    Error Message: "Failed to send the test e-mail. Network error. Check the specified e-mail settings."
    Error Code: 0x00030065

  4. Also, the error message is displayed on the right from the Send test message button (for all builds):

Cause

The product failed to connect to a mail server: an outgoing mail server (SMTP) name and/or a port are specified incorrectly.

Solution

  1. Make sure the outgoing mail server (SMTP) name and the port are specified correctly.
  2. Click Send test message button again.

    For detailed information on how to set up the notifications correctly please see Acronis True Image Home 2011: Setting Up E-Mail Notifications.

More information

If the issue persists or you need assistance, please

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