23369: Acronis True Image Home 2011 Fails to Add Archive to List with Error "Failed to collect archive in Try & Decide session"

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Select the last volume of the backup

This article applies to:

  • Acronis True Image Home 2011

Symptoms

  1. You create a backup split into several volumes and move one of the volumes to a different location.

    OR

    During backup creation, backup location runs out of space and Acronis True Image Home 2011 prompts you to insert a different disk.

  2. You remove the split backup from the backups list;
  3. You try to add backup to the list using Browse for backups and select the .tib file in initial backup location.
  4. Acronis True Image Home 2011 errors out with the following message:

    Failed to collect archive in Try & Decide session.

    and error code

    0x0103000D+0x006403ED+0x000B007F+0x00040011+0x0000FFF0+0x80070002

    OR

      Error message: Failed to add the backup to the backup list

      Error code: 0x006403ED+0x00040011+0x0000FFF0+0x80070002 or 0x006403ED

Cause

Backup cannot be added to backup list if the last volume is not present in location that you select in Browse for backup window.

Solution

When adding a backup to the backup list, select the last volume of the backup.

It is recommended to store all volumes of a backup archive in the same location. 

More information

See also Acronis True Image Home 2011: Adding Backups to Backup List.

Contact Acronis Customer Central if you have any questions or need assistance.

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