The issue is caused by the corruption in the registry key that contains information on VMware vCenter Integration

This article applies to:

• Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5 Advanced)
• Acronis Backup & Recovery 11

Symptoms

 

1. You try to configure VMware vCenter Integration on Acronis Management Server;

2. You receive the following error message:

Failed to obtain information on the vCenter integration

Failed to enumerate registered VMware vCenters

Cause

There is a corrupted registry key that contains information on VMware vCenter Integration.

Solution

1. Go to Start -> Run -> services.msc;
2. Stop Acronis Management Server Service;
3. Go to Start -> Run -> regedit;
4. Navigate to the following key: HKEY_LOCAL_MACHINE\Software\Acronis\AMS\Configuration
5. Delete Virtual sub-key from the above key;
6. Start Acronis Management Server Service;
7. The issue should be gone.

More information

Feel free to contact Acronis Support with the reference to this article if you have any questions or issues.