22623: My Support Requests: Viewing "Latest on the issue"

Also read in:

use Google Translate

Last update: Fri, 2016-11-25 16:26

The Latest on the issue section is where you can view the latest comment by Acronis Support Professonal on the issue. This comment is a boiled down version of the latest reply to you on the issue and contains the essential information.

This could be status update on the issue or instructions on what to do next with the case.

To view the latest news on the issue, please do the following:

  1. Log in to your Acronis account.
  2. Click the Profile icon.
  3. Click Support requests.
  4. Click on the plus sign next to the case to expand it:

  5. Check the Latest on the issue section: