Support Requests is a feature of Acronis Customer Portal where you can browse, review all your cases and view case statuses. See also Acronis Website: My Support Requests.
Case severity is assigned by an Acronis Support Engineer working on your case.
Case severity is assigned based on the nature of the issue. If you believe that case severity should be changed, you can always communicate this to the Acronis Support Engineer by replying to their E-mail or by submitting a case comment. See also My Support Requests: Submitting a Comment.
To view the case severity please do the following:
- Log in to your Acronis account.
- Click the Profile icon.
- Click Support requests.
- Check the Severity column: