22616: My Support Requests: Viewing Case Status

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Support Requests is a feature of Acronis Customer Portal where you can browse, review all your cases and view case statuses. See also Acronis Website: My Support Requests.


To view the status of your case, do the following:

  1. Log in to your Acronis account.
  2. Click the Profile icon.
  3. Click Support requests.
  4. Check the Status column:

The possible case statuses are:

  • New
  • Case is being processed by Acronis Support Team
  • Pending additional information from you
  • Issue in the software confirmed
  • Pending new product release
  • Case is being processed by Acronis Support Team
  • Pending Investigation of another case
  • Case is being processed in Acronis Test Lab
  • Case is being processed by Sales dept.
  • Pending scheduled event (email, call, etc.)
  • Solution is available
  • Closed / Resolved
  • Closed
  • Closed / No response to follow-up emails


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