22616: My Support Requests: Viewing Case Status

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Support Requests is a feature of Acronis Customer Portal where you can browse, review all your cases and view case statuses. See also Acronis Website: My Support Requests.

Solution

To view the status of your case, do the following:

  1. Log in to your Acronis account.
  2. Click the Profile icon.
  3. Click Support requests.
  4. Check the Status column:

The possible case statuses are:

  • New
  • Case is being processed by Acronis Support Team
  • Pending additional information from you
  • Issue in the software confirmed
  • Pending new product release
  • Case is being processed by Acronis Support Team
  • Pending Investigation of another case
  • Case is being processed in Acronis Test Lab
  • Case is being processed by Sales dept.
  • Pending scheduled event (email, call, etc.)
  • Solution is available
  • Closed / Resolved
  • Closed
  • Closed / No response to follow-up emails

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Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please visit our Support Portal
Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please visit our Support Portal
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