22615: My Support Requests: Submitting a Comment

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Support Requests is a feature of Acronis Customer Portal where you can browse, review all your cases and submit case comments. See also Acronis Website: My Support Requests.

Case comments are recorded in the case history and processed by Acronis Support Engineers.

Solution

To leave a case comment, do the following:

  1. Log in to your Acronis account.
  2. Click the Profile icon.
  3. Click Support requests.
  4. Click on the plus sign next to the case where you would like to leave a comment:

  5. Leave your comment in the box next to Leave a comment for support professional:

    The comment will be recorded in the case history and will be processed by Acronis Support Engineers.

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