Support Requests is a feature of Acronis Customer Portal where you can browse, review all your cases and submit case comments. See also Acronis Website: My Support Requests.
Case comments are recorded in the case history and processed by Acronis Support Engineers.
To leave a case comment, do the following:
- Log in to your Acronis account.
- Click the Profile icon.
- Click Support requests.
- Click on the plus sign next to the case where you would like to leave a comment:
- Leave your comment in the box next to Leave a comment for support professional:
The comment will be recorded in the case history and will be processed by Acronis Support Engineers.