22340: Acronis Backup & Recovery 10: Task Fails with "GetFileInfo call of FileManager failed"

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This has been fixed. 

This article applies to:

  • Acronis Backup & Recovery 10

Symptoms

  1. You have a backup plan set to run with the following conditions:
    • Backup scheme: Custom
    • Clean up archive: When there is insufficient space while backing up

  2. An attempt to create this backup plan or run it fails with the following error message:

    GetFileInfo call of FileManager failed

Cause

This is a known issue.

Creating a backup plan or running the task with the When there is insufficient space while backing up option fails.

Solution

This has been fixed. The fix is available in the latest released build of the product. See Installation of the latest update of an Acronis product.

To work around the issue without installing the latest build, please use retention rules:

More information

This has been fixed.

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