22247: Acronis Backup & Recovery 11: Upgrade Serials Cannot Be Used with Acronis Backup & Recovery 10 Serials on Linux

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Last update: Fri, 2016-04-08 11:32

This has been fixed

This article applies to:

  • Acronis Backup & Recovery 11 Server for Linux
  • Acronis Backup & Recovery 11 Advanced Server (Agent for Linux component)

Symptoms

  1. You are trying to install Acronis Backup & Recovery 11 Agent for Linux (from Advanced or Standalone version) on a clean machine using an Upgrade serial number;
  2. After you enter the Upgrade serial number, installation wizard prompts you to insert a serial number for the previous version. Window for the base version serial number is short and can only accept 25 symbols:

Cause

Issue in the product.

Solution

This issue has been fixed. The fix is available in Acronis Backup & Recovery 11 Build 17311 or higher. See Installation of the latest update of an Acronis product.

More information

Contact Acronis Customer Central if you have any questions or need assistance.

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