22222: Acronis Backup & Recovery 11: Upgrade Serial Numbers for Virtual Edition and SBS Edition Are Not Accepted

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Operating Systems: 

This has been fixed

This article applies to:

  • Acronis Backup & Recovery 11 Virtual Edition
  • Acronis Backup & Recovery 11 Advanced Server SBS Edition



  1. You try to install Acronis Backup & Recovery 11 Virtual Edition or Acronis Backup & Recovery 11 SBS Edition using Upgrade serial number;
  2. You insert both Upgrade and base version serial numbers in the available field. The Next button remains grayed out:


Issue in the product.


This issue has been fixed. The fix is available in Acronis Backup & Recovery 11 Build 17311 or higher.  See Installation of the latest update of an Acronis product.

More information

See also:



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