22221: Acronis True Image Home 2011 Errors Out with "Error occured while opening the file" and Error Code 0x00040007+0x0000FFF0+0x8007000F

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Make sure that the destination media is present

This article applies to:

  • Acronis True Image Home 2011

Symptoms

Sample scenario 1

  1. You create a backup on a USB flash drive or on an external drive. After backup operation completes, you unplug the storage device from your system.
  2. You edit the backup operation without modifying the Destination field, and click Save;

Sample scenario 2

  1. You edit a backup task and specify a mapped drive as destination, and click Save to apply changes;

As the result of Scenario 1 and Scenario 2 Acronis True Image Home 2011 asks you to confirm changes and you click Yes. The product errors out with error code 0x00040007+0x0000FFF0+0x8007000F or 0x0064000E+0x00040007+0x0000FFF0+0x8007000F and error message similar to the following one:

Error occurred while opening the file

 

Cause

The two possible causes are:

  • The destination specified in backup options is not available;
  • The product cannot access network destination set as mapped drive.

Solution

Scenario 1:

In Acronis True Image Home 2011 it is impossible to save changes to a modified task if backup destination is not available. To save the changes to a task please modify Destination field to point to an available location.

Scenario 2:

If you edit a backup task and set a mapped drive as a destination, specify the full UNC path to the destination network location (e.g. \\server\share\backups) instead of selecting the destination as a mapped drive.

More information

 

Contact Acronis Customer Central if you have any questions or need assistance.

 

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