This is a known issue

This article applies to:

• Acronis Backup & Recovery 11 Advanced Server
• Acronis Backup & Recovery 11 Advanced Server SBS
• Acronis Backup & Recovery 11 Virtual Edition
• Acronis Backup & Recovery 11 Advanced Workstation
• Acronis Backup & Recovery 11 Server for Windows
• Acronis Backup & Recovery 11 Workstation

Symptoms

1. You reinstall Acronis Backup & Recovery 11 Agent for Windows using the local installer;
2. After reinstallation of Acronis Backup & Recovery 11, in the Event Viewer -> System log there are error messages similar to the following ones:
   Event Type: Error
   Event Source: Service Control Manager
   Event Category: None
   Event ID: 7000
   Description:
   The Acronis Snapshots Manager (Build XXX) service failed to start due to the following error:
   Cannot create a file when that file already exists.

   

Cause

Issue in the product. 

Solution

This message can be safely ignored.

Acronis Development Team is working on fixing this issue. This article will be updated once the issue is fixed.

More information

See also Acronis Backup & Recovery 11.