2204: Getting Acronis Universal Restore Log (AUR Log)

Last update: 14-05-2013

You need to collect restore operation log and save it to an external/flash drive, a network share or a floppy disk


When troubleshooting issues with Acronis Universal Restore you will need to collect the operation log of the restore procedure or when you Apply Universal Restore. Follow instructions below in order to collect Acronis Universal Restore log.

For Acronis Backup & Recovery and Acronis True Image Home Plus Pack:

  • Perform the operation once again to reproduce the issue: Restore with Acronis Universal Restore or Apply Universal Restore.
  • After the operation is done, go to View Log -> Save all to file and save logs to an external/flash drive or to a network share.
  • Send us the saved XML file.

(!) Should there be any issues with saving logs from GUI, utilize the below instructions to copy the Acronis Universal Restore log from command line:

For Acronis True Image Echo use an ISO for Acronis Backup & Recovery.

More information

This article refers to Troubleshooting Acronis Universal Restore.