You need to collect restore operation log and save it to an external/flash drive, a network share or a floppy disk Solution
When troubleshooting issues with Acronis Universal Restore you will need to collect the operation log of the restore procedure or when you
Apply Universal Restore. Follow instructions below in order to collect Acronis Universal Restore log.
For Acronis Backup & Recovery and Acronis True Image Home Plus Pack:
Perform the operation once again to reproduce the issue: Restore with Acronis Universal Restore or Apply Universal Restore.
After the operation is done, go to
View Log -> Save all to file and save logs to an external/flash drive or to a network share. Send us the saved XML file.
(!) Should there be any issues with saving logs from GUI, utilize the below instructions to copy the Acronis Universal Restore log from command line :
Collecting AUR log from command line
Switch to the console:
Actions -> Start shell Create a directory to help transfer the log file:
Saving to a Network Share
Mount a share:
#asamba mount <machine> <IP> <sharename> /tmp/mount <username> <password>
<machine> is the name or IP Address of the machine where the network share is;
<IP> is the IP Address of the machine where the network share is;
<sharename> is the name of the share;
<username> is the name of the user (Domain/username);
<password> is the user password.
Compress the log files:
#tar -cvf /tmp/mount/aurlog.tar /var/lib/Acronis/ Unmount the share:
aurlog.tar file created on the share.
Saving to a Flash Drive
Please boot from the special CD version and wait for boot menu to appear. Press F11 key after the "Starting Acronis Loader..." message appears and you get to the selection screen. After you get the "Linux Kernel Settings" prompt, please remove the word "quiet", click on the "OK" button and select the Full version menu item to boot. Wait for # prompt to appear. Please insert a Flash disk to a USB port and issue the following commands:
# cat /proc/partitions This will give you the list of partitions/drives available in your system.
8 0 127744 sda 8 1 127744 sda1 3 0 80417183 hda 3 1 10241406 hda1 3 2 20482875 hda2 3 3 1020127 hda3 Flash drive's partition is visible as 'sdXY' (X - disk letter, Y - partition number). If there are some scsi devices in your system you may find your flash by partition/drive size. If the flash is partitioned it will bring the list of partitions as well.
Then you need to create a mount point for your flash and mount it.
# mkdir /mnt/tmp # mount -t auto /dev/sda1 /mnt/tmp There can be some warning messages but it is safe to ignore them. If mount fails you may try to use 'vfat' (if the flash is formatted to FAT file system) or 'ext3' or 'ext2' (if its formatted to ext3 or ext2) parameter instead of 'auto' .
Make a directory on your flash drive to save files to it:
# mkdir /mnt/tmp/aurlog Check whether the drive is mounted correctly for writing access:
#ls /mnt/tmp This will give a list of files/folders located on the drive.
Then please type in the following command:
# /bin/product > /mnt/tmp/aurlog/aurlog.txt After this Graphical User Interface should load. Please reproduce the
problem - try restoring the image with the Acronis Universal Restore option. After the restoration is over, please do not reboot the machine. Instead, click Operations -> Exit. This should bring you to the # prompt again. Please issue the following command:
# umount /mnt/tmp Send us the aurlog.txt file from the flash drive.
Saving to a Floppy Disk
Please boot from the special CD version and wait for boot menu to appear. After that press F11 (this will bring the kernel parameters string up), remove the "quiet" parameter, press "OK", select the "Acronis True Image Enterprise Server with Acronis Universal Restore" menu item and wait for # prompt to appear. Please insert a diskette into a floppy disk drive and issue the following commands:
# cd tmp # mkdir mntdir # mount /dev/fd0 mntdir # /bin/product > /tmp/mntdir/aurlog.txt After this Graphical User Interface should load. Please reproduce the problem - try restoring the image with the Acronis Universal Restore option. After the restoration is over, please do not reboot the machine. Instead, click Operations -> Exit. This should bring you to the # prompt again. Please issue the following command:
# umount mntdir Send us the aurlog.txt file from the diskette.
For Acronis True Image Echo use an ISO for Acronis Backup & Recovery. More information
This article refers to
Troubleshooting Acronis Universal Restore.