• Switch to the console: Actions -> Start shell
• Create a directory to help transfer the log file:

  #mkdir /tmp/mount

Saving to a Network Share

• Mount a share:

  #asamba mount <machine> <IP> <sharename> /tmp/mount <username> <password>

  where:

  • <machine> is the name or IP Address of the machine where the network share is;
  • <IP> is the IP Address of the machine where the network share is;
  • <sharename> is the name of the share;
  • <username> is the name of the user (Domain/username);
  • <password> is the user password.
• Compress the log files:

  #tar -cvf /tmp/mount/aurlog.tar /var/lib/Acronis/

• Unmount the share:

  #umount /tmp/mount

• Send us aurlog.tar file created on the share.

Saving to a Flash Drive

• Please boot from the special CD version and wait for boot menu to appear. Press F11 key after the "Starting Acronis Loader..." message appears and you get to the selection screen. After you get the "Linux Kernel Settings" prompt, please remove the word "quiet", click on the "OK" button and select the Full version menu item to boot. Wait for # prompt to appear. Please insert a Flash disk to a USB port and issue the following commands:
• # cat /proc/partitions
• This will give you the list of partitions/drives available in your system.
• For example:
  8 0 127744 sda
  8 1 127744 sda1
  3 0 80417183 hda
  3 1 10241406 hda1
  3 2 20482875 hda2
  3 3 1020127 hda3
• Flash drive's partition is visible as 'sdXY' (X - disk letter, Y - partition number). If there are some scsi devices in your system you may find your flash by partition/drive size. If the flash is partitioned it will bring the list of partitions as well.
• Then you need to create a mount point for your flash and mount it.
  # mkdir /mnt/tmp
  # mount -t auto /dev/sda1 /mnt/tmp
• There can be some warning messages but it is safe to ignore them. If mount fails you may try to use 'vfat' (if the flash is formatted to FAT file system) or 'ext3' or 'ext2' (if its formatted to ext3 or ext2) parameter instead of 'auto' .
• Make a directory on your flash drive to save files to it:
  # mkdir /mnt/tmp/aurlog
• Check whether the drive is mounted correctly for writing access:
  #ls /mnt/tmp
• This will give a list of files/folders located on the drive.
• Then please type in the following command:
     # /bin/product > /mnt/tmp/aurlog/aurlog.txt
• After this Graphical User Interface should load. Please reproduce the
  problem - try restoring the image with the Acronis Universal Restore
  option. After the restoration is over, please do not reboot the machine.
  Instead, click Operations -> Exit. This should bring you to the # prompt
  again. Please issue the following command:
•    # umount /mnt/tmp
• Send us the aurlog.txt file from the flash drive.
  

Saving to a Floppy Disk

• Please boot from the special CD version and wait for boot menu to appear. After that press F11 (this will bring the kernel parameters string up), remove the "quiet" parameter, press "OK", select the "Acronis True Image Enterprise Server with Acronis Universal Restore" menu item and wait for # prompt to appear. Please insert a diskette into a floppy disk drive and issue the following commands:
•     # cd tmp
      # mkdir mntdir
      # mount /dev/fd0 mntdir
      # /bin/product > /tmp/mntdir/aurlog.txt
• After this Graphical User Interface should load. Please reproduce the problem - try restoring the image with the Acronis Universal Restore option. After the restoration is over, please do not reboot the machine. Instead, click Operations -> Exit. This should bring you to the # prompt again. Please issue the following command:
•     # umount mntdir
• Send us the aurlog.txt file from the diskette.