21789: Acronis Backup & Recovery 11 Virtual Edition: Virtual Appliance Cannot Restore Files from Disk Backup

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Virtual Appliance does not support restore of files from a disk backup. If you need to restore files from a disk backup, please use Acronis Agent

This article applies to:

  • Acronis Backup & Recovery 11 Virtual Edition

Symptoms

  1. You connect to Acronis Backup & Recovery 11 Agent for ESX/ESXi (Virtual Appliance) and press Recover to set up a recovery task;
  2. You select an archive to recover and set up a task to restore selected files/folders from the backup;
  3. When you press OK to finish task creation, you receive an error message similar to the following one:

    Failed to create the recovery task

Cause

Virtual Appliance does not support restore of selected files/folders from a disk backup.

Solution

Use Acronis Backup & Recovery 11 Agent for Windows or Acronis Backup & Recovery 11 Agent for Linux to recover selected files/folders from a disk backup.

(!) If you want to recover selected files/folders directly into a virtual machine, Acronis Backup & Recovery 11 Agent for Windows/Agent for Linux should be installed on this virtual machine.

More information

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