21591: Acronis Backup & Recovery 11: The Change License Button is Grayed Out

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This has been fixed

This article applies to:

  • Acronis Backup & Recovery 11

Symptoms

  1. You connect Acronis Management Console to an Acronis Agent that has a trial serial number assigned to it;
  2. You click Help -> Change license to change the assigned trial license to the full one;
  3. The Change button is grayed out:

Cause

Issue in the product.

Solution

(!) This has been fixed and the fix is available in Build 17437 (Update 0.5). See Installation of the latest update of an Acronis product.

To work around the issue without installing the latest update, uninstall Acronis Agent for Windows via Add/Remove programs and reinstall it again with the necessary license.

More information

See also Acronis Backup & Recovery 11.

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